Return And Refund Policy

At Hypefavo Store we are committed to providing high-quality, affordable products. We hope you’ll love your purchase. But in case that you are not fully satisfied, please contact our customer service team at [email protected] and we will work with you to get answers or the best possible solution to any concerns.
 
DAMAGED/INCORRECT ORDER
 
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or an incorrect product. Thankfully, it is rather unusual! But, if that is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
 
If your item has not arrived within 30 days for US orders or 60 days for international orders (not including 3-5 days processing) after having ordered, contact one of our heroes through our mail at [email protected] for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
 
TRACKING SAYS DELIVERED BUT YOU DIDN’T RECEIVE IT
 
If a package falls into this category, we reserve the right to send a replacement. Refunds are only available for orders that have been successfully received.
 
RETURNS
 
Since your product is custom printed just for your order, we do not take returns. If you have any problems with the item you purchased, please let us know and let our support team do their best to assist you. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
 
What should you do? Contact us within 20 days since you get your items and provide us with all the necessary information:
 
1. Your order/invoice ID
2. In case you receive a wrong item/damaged item, please send us a picture of the item you received via email [email protected]
 
We do not accept refunds/reprints in these cases:
– You chose the wrong size
– The product itself or the printing is defective,e OR the final product is different from the one you ordered.
– If 20 days have gone by since you got your items – We won’t be responsible for a refund or exchange if you return items on your own without contacting us first.
 
Please don’t return items to the address written on the package. Thank you for your understanding! Please contact the customer service team first and we will guide you through the steps. We won’t be responsible for a refund or exchange if you return items on your own without contacting us first. Please don’t return items to the address written on the package. Thank you for your understanding!